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Policies

Shipping

Products are shipped within 3-5 business days of receipt of order. We ship using USPS First Class and Priority Mail rates, depending upon the product and destination.

When shipping internationally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.


Returns & Exchanges

New Market Goods gladly accepts returns and exchanges on all items received in like-new condition.

Review our Return & Exchange Policy below and then contact info@newmarketgoods.com with your order number and explanation for your return. We ask that you be as thorough as possible in describing your reason(s) for return, as detailed feedback directly correlates to improvements in both garment design and our operations.


Return & Exchange Policy

Items must be sent in like-new condition (unwashed, unworn) within 14 days of receipt in order to qualify for a return or an exchange. If items contain evidence of wear, credits or exchanges may not be issued. Shipping charges are non-refundable.

Returns not meeting the above criteria will be shipped back to the customer at their own expense. Please note that purchases made from the NMG website are not eligible for return or exchange at any of our retail partners.


Shipping Your Return

US Customers

Approved returns and exchanges within the contiguous 48 states will be digitally issued a FREE ground shipping label. Hawaiian & Alaskan customers are responsible for all shipping costs associated with returns and exchanges.

International Customers

International customers are responsible for all shipping costs associated with returns and exchanges. Ship returns using a reputable shipping company that allows for package tracking. Please insure your goods, as NMG is not responsible for items lost in transit.


Processing Your Exchange

Please allow one week from the date NMG receives your return for shipment of your exchanged items. Customers will be offered a refund in the event that the item requested for exchange is out of stock. Price differences between exchanged items will be either credited to or debited from, as applicable, the payment card used for the original purchase.


Processing Your Refund

Please allow one week from the date NMG receives your return for processing of your refund. Refunds are credited to the original payment card used at purchase once items have been deemed “like new.” Please allow one billing cycle for a refund to appear on your credit card statement.

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